Return & Refund Policy
Sipping Policy
Any orders made before midnight, will be review and shipped in two business days. Customized items may take longer to ship depending on the customization requirements. Allow up to 5 business days for delivery after the items are shipped. Orders will be shipped Monday-Saturday via USPS, UPS or FEDEX.
Delivery time may be longer during holiday times.
USA Shipment are Free
International shipments depend and the weight or the order
Damaged items During USPS Transport
For any damage on the packaging please reach out to the carrier.
Question
For any question regarding shipments, please contact us at
customercare@kankouelegance.com
All question will be answered in 48 hours
RETURN
Returns are accepted for items that are unopened, or unused with the original tags. Items must be shipped with the original packaging in the same condition as they were received.
Returns must be received within 14 days after the orders are received. Returns received after 14days will not be accepted. All returns will be reviewed prior to being approved.
A confirmation email will be sent when a return is received, when it is approved, and when a payment refund is issued.
When approved, the money will be refunded to your original method of payment within 7 business days. It may take a few days before the refund shows in your bank account.
On sale items:
Items on sale or on clearance are not qualified for refund.
Exchange:
We do not offer exchange.
Return Address:
Return orders must be send to
10760 Cornerstone Court
Indianapolis, IN 46280
Contact:
customercare@kankouelegance.com
3174172720 OR 18005131310
Questions? Email us at customercare@kankouelegance.com © 2020. All rights reserved